Job Title: Service Assistant

Location: Offord Cluny, St Neots, Cambridgeshire

Company: Synergy Grill

Department: Services

Reports To: Service Manager

Job Summary:

We are seeking a proactive and responsive Service Assistant to join our dynamic service team. The ideal candidate will have strong planning skills, the ability to build and maintain strong customer relationships, and a solutions-focused mindset. This role requires adaptability to various scenarios, a high level of comfort working in a fast-paced environment, and the ability to work both independently and as part of a team.

Key Responsibilities:

• • Customer Relationship Management:

    • • Build and maintain strong rapport with customers, ensuring exceptional service and satisfaction.

      • Address customer inquiries and issues promptly and effectively via pone and email.

  • Planning and Coordination:

    • • Coordinate with and schedule contractors and customers to ensure smooth operations.

      • Develop and implement effective plans to manage customer service activities.

  • Adaptability and Problem Solving:

    • • Adapt to various scenarios and challenges, providing effective solutions to meet customer needs.

      • Maintain a solutions-focused approach to resolve issues and improve service delivery.

  • Team Collaboration and Individual Contribution:

    • • Work efficiently in a fast-paced environment, both as part of a team and independently.

      • Collaborate with team members to achieve common goals and enhance service quality.

  • Communication:

    • • Exhibit strong communication skills at all levels, including phone and email interactions.

      • Ensure clear and professional communication with customers, contractors, and team members.

  • Data Management and Reporting:

    • • Perform data entry and manage CRM/customer service portals accurately.

      • Log job sheets and maintain Excel spreadsheets to track service activities.

      • Report regularly to the Service Manager on customer service operations and issues.

  • Invoicing:

    • • Handle invoicing processes efficiently, ensuring accuracy and timeliness.

      • Assist in managing financial transactions related to customer service.

Qualifications:

• • • • Experience in customer service, preferably within the service industry, and advantage.

      • Strong planning and organizational skills.

      • Excellent communication skills, both written and verbal.

      • Proficient in data entry, CRM systems, and Excel.

      • Ability to build and maintain strong customer relationships.

      • Solutions-focused mindset with the ability to adapt to various scenarios.

      • Comfortable working in a fast-paced environment.

      • Strong teamwork skills with the ability to work independently.

      • Experience in coordinating and scheduling contractors and customers is a plus.

      • Training will be given in all areas of the role.

Additional Requirements:

• • • • Flexibility to work varied hours as needed.

      • Attention to detail and a high level of accuracy.

      • Positive attitude and a proactive approach to problem-solving.

Benefits:

• • • • • Competitive salary.

        • Opportunity for professional growth and development.

        • Supportive and collaborative work environment.

If you are a customer-focused professional with strong planning skills and the ability to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and contribute to delivering exceptional service in the service industry

How to Apply:
Please submit your CV and a cover letter detailing your relevant experience and why you are a great fit for this role to mg@synergygrill.com by 12th August 2024. 

Synergy Grill is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees